PREPonCall: Privacy Policy and Data Protection

Effective Date: May 6, 2026

At PREPonCall, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://preponcall.com and use our services. Please read this policy carefully. By using the site, you agree to the practices described below.

1. Information We Collect

When you interact with our site, we may collect the following information:

Personal Information: Your name, email address, and any other information you voluntarily provide through forms, registrations, or email correspondence.
Payment Information: When you make a purchase, your payment details are processed securely by third-party payment processors.
Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site.
Activity Logs: When you are signed in, we record an activity log of routes you visit within the app along with timestamps. We retain these logs for 90 days. We use them to operate and improve the platform, surface your study progress (e.g. heatmap, missed-questions bank), and resolve account or billing disputes (such as payment chargebacks).
Cookies and Tracking: We use cookies and similar technologies to enhance your user experience and analyze website performance.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our online exam prep services.
Process transactions and send related communications.
Improve our website, services, and customer support.
Communicate with you about updates, offers, and relevant content.
Monitor and analyze trends and usage.
Investigate and resolve account or billing disputes, including payment chargebacks.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Trusted third-party service providers to help us operate and manage our site and services (e.g., hosting, analytics, email marketing).
Legal authorities if required to do so by law or to protect the rights and safety of our users or others.

4. Managing Your Personal Data and Privacy Choices

Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe instructions included in each email.
Cookies: You can disable cookies through your browser settings, but this may affect site functionality.

Payment Processing and Financial Data Security

Payments are processed by Stripe. PREPonCall never stores your full card number; we keep only the payment references Stripe provides so we can manage your subscription, refunds, and billing disputes.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children under 13 years of age.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain processing.
Lodge a complaint with a data protection authority.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@preponcall.com.